![]() Global Teck Worldwide also provides a ProSetup Service that assists you through the configuration, troubleshoot and installation of any headset on our website. If you have questions about MS Lync compatibility feel free to start a chat session or call us 70. Contact us (1-70) to discuss the available solutions for your specific situation. We work with organizations of all sizes addressing accommodation, hearing and headset issues. Equal Employment Opportunity Commission - EEOC has handed out large fines to organizations that have not properly accommodated workers with hearing or visual impairments. In situations where the user has a hearing challenge or accommodations request (partial deafness, hearing-aids, hearing loss or disability) the legal implications of not correctly addressing and remedying the situation can have negative consequences for an employer. American with Disabilities Act (ADA) considerations ![]() This usually involves a 10 minute over-the-phone analysis to pinpoint the correct solution for your situation. We work with customers individually in these situations as it may require a combination of customized hardware and headset accessories to accomplish the desired goal. The next step is a custom solution that Global Teck has deployed to enterprises including call centers, help desks, offices and trading floors. At this point we need to take a look at how to optimize the sound without creating horrible echoes to the user and deliver sufficient volume so that the user can more comfortably continuing to use Lync. If you are still reading this article and saying to yourself I already tried that and it didn’t work”. In most cases this will solve your audio issues. Each have different softphone headsets/devices for different environments and user requirements. The commercial-grade USB headsets manufactured by leading manufacturers such as Plantronics, Jabra and VXi are designed for enterprise users who want to optimized. In the headset industry the low-priced headsets sold in big-box retail stores and through many online e-tailers are typically consumer-grade. If you purchased a low-priced cheapo headset you may want to consider investing in a high quality USB headset. One of the downsides when you increase audio levels to PC Audio Settings and application’s settings is the increased likely hood of echo (which we will address in a different section). If you have already increased audio receive levels in both the control panel and your softphone’s audio settings then you’ll want to reevaluate the headset you are using. ![]() If you have tried to solve your audio problem with this type recommendation and still experience low audio or poor audio see the following suggestion. A quality commercial-grade USB headset by Plantronics or Jabra will help enhance the sound heard by user. The sound enhancer will significantly boost incoming sound heard by the user. Low audio or user can not hear wellĪdd a USB sound enhancer with a quality headset. There are very good softphones in the market place but they can change the fundamentals of how a PC, MAC or tablet provides audio to its user. The PC was not solely designed for telephony like a telephone and is still primarily designed to be used as a data “machine” for spreadsheets, calculations, automation, etc. A PC is a multi-function device whose primary function is NOT to deliver/receive audio. A telephone’s primary function AND design is to deliver/receive audio. Below I will outline both a DYI solution as well as a comprehensive solution encompassing both hardware and services.īackground: To fundamentally understand why many organizations are plagued with audio problems when converting to softphones from a traditional telephone you first must understand the primary functions of both devices. Microsoft Lync, Avaya IP agent, Cisco Communicator, Skype, etc). Global Teck provides both hardware and services to various organizations to help address the audio problems related to usage of softphones (i.e. Outside of bandwidth issues which can impact overall user experience and audio quality this article will focus on audio issues that can be remedied by the usage of appropriate combination of headsets, sound enhancers and audio configuration on the PC. When it comes audio issues there are several remedies depending on the root cause of the problem. How to solve Microsoft™ OCS™/Lync™ Audio Issues
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